These points cover the rules most likely to touch your play. The full account terms and each offer's own conditions are accepted when you register or claim, and they decide wherever this summary differs from them.
Holding an account
You must be 18 or over, and each person may hold one account. Your name, date of birth and address must match the documents you send for the account check. Every payment method you use must be in your own name. Do not create another account to obtain a further promotion; read the full terms and ask support how account restrictions apply.
Bonus money and free spins
Bonus money carries wagering of 35 times the bonus amount, to be completed within 30 days of crediting. No single bet may exceed £5 while wagering is outstanding. A welcome stage opens only on a deposit of £20 or more, and the high-roller first deposit takes the place of the standard first stage. Free spins are released in daily batches, and their winnings join the bonus balance on the same terms. Rewards from the bonus map, missions, wheel and coin shop follow the terms displayed with them.
Payments
Cards, e-wallets and Paysafecard accept deposits from £10, while bank transfer and crypto start at £20. Withdrawals start at £20, with limits of £500 per request, £2,000 per day, £5,000 per week and £20,000 per month at the first VIP level. Payouts go back to the payment method that funded your account, once the account check is complete.
Pausing or closing your account
Cooling-off and self-exclusion are available from your profile at any time. While either is active, you cannot deposit or play.
Updates and disputes
Read the current full account rules and the conditions of the offer you choose before playing. Raise a complaint through live chat, which is staffed around the clock, and GambleZen's complaints process takes it from there.